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Network Officer

Job Type: Permanent

Location: Guernsey

Salary: £45,000 per annum

Benefits: Relocation package & 12 weeks accommodation

Hours of Work: Full Time

Start Date: ASAP

Job Description

Officers at IEG are responsible for the Supervision of the Network Operational Team, setting goals for performance, organizing workflows and ensuring that staff understand their duties. Implementation of the departments objectives as directed by the Department Manager. Monitoring of employee productivity and providing constructive feedback and coaching.

Duties and Responsibilities

  • Maintain uninterrupted and economical gas supplies and ensure safe operations at all times.

  • Address and resolve any technical issues that arise.

  • Develop and review procedures and maintenance systems.

  • Supervise designated engineering operatives.

  • Supervise resources to ensure all work is carried out efficiently, safely and maximizes performance, productivity and value to the business.

  • Ensure the company Health & Safety Policy is implemented and followed by him/her and all resources within his/her sphere of control. Take an active role in promoting a positive health and safety culture.

  • Ensure all work is carried out in accordance with the departmental procedures and approved codes of practice.

  • Give technical support and direct assistance within his/her area of expertise and competence.

  • Produce the necessary reports for management e.g. On performance and productivity, volume and quality, annual revenue and capital budgets.

  • Ensure compliance to specific legislation.

  • Ensure a continuous gas supply.

  • Ensure that the hazards within the department are determined, controlled and where applicable, removed through the use of a Quantified Risk Assessment.

  • To plan, deliver and monitor agreed service levels and customer standards of service for all Customer and Emergency generated work.

  • Ensuring that appropriate processes are in place to ensure valued delivery of the defined outcome and challenging where necessary to ensure that the value is maintained throughout the process. These processes include but are not limited to requested work from Asset, Sales, Customer Service and Emergency.

  • Identifying possibilities for performance and productivity improvements. Form clearly defined outcomes, identifying gaps and put into action appropriate mechanisms to realise the outcomes.

  • Participate in the 24/7 standby function that meets the agreed or legal standards of service.

  • Identifying and keep up to date with the technical innovation appropriate to the operational activities and where they can be applied submit recommendations to support improved safety, performance and productivity.

  • Managing all operational activities within the agreed financial limits and provide both leading and lagging indicators to ensure the effective monitoring. Demonstrate effective budget control.

  • Developing and implementing individual performance reviews and identify training requirements to ensure maintenance of competent employees. Recruit, train and motivate staff to ensure that they carry out their responsibilities to the required standards.

  • Assist other Network Operations staff in the execution of their responsibilities and accountabilities in times of need, absence, emergency etc.


  • Responsible for the Management for the local Network Fitters.

Service Delivery

  • Responsible for the Safe and Efficient Delivery of Network activities carried out by the Network Department and External Contractors.

Budget responsibility

  • Has authority to spend within budget agreed Capital and Operational expenditure. Requires Director authority for changes to agreed levels or specific spends.

Health & Safety

  • Successful management of the HS&E and Risk in the department – no improvement notices.

Management Authority

  • Makes Operational decisions but needs to refer strategic decisions to Head of Network Operations.

  • Has signing authority for Operational, Technical and Safety documents but not for Policy or Procedural changes.

Key working relationships (internal and external)

  • Internal Relationships – Role requires frequent contact with Head of Network Department to provide performance information and to ensure work stream objectives are supporting the delivery of the business objectives.

  • External Relationships – Role has to maintain relationships with other industry experts in similar or competitor organisations.

  • Role requires attendance at a monthly Co-ordination meeting held by the Department of Infrastructure.

  • Essential to develop relationships with the Health & Safety Inspector at location to ensure compliance is achieved in all operational areas.

Performance Management

  • The post holder will be expected to contribute to their annual performance development review and interim performance reviews (this process is currently under review)

Health and Safety

  • The post holder will be responsible for their own health and safety and the impact of their advice and actions on others and seeks guidance as appropriate. They will be responsible for identifying any possible risks or near misses via the Hazard reporting procedure.

Any other duties

  • The post holder shall perform such duties and observe and conform with such reasonable instructions as directed by Senior Management/Directors.

The successful candidate will have the following:


  • NVQ Level 3 Craftsperson (Network Operations)

  • NRSWA Supervisory Level

  • IOSH Managing Safety

  • SCO 1,2,4,5 Competent

  • Diploma/Certificate in first line management or relevant field

  • Membership of or working towards a relevant professional body (for example CMI, ILM, IOSH, IGEM)

  • Experience of Supervising and motivating a team

  • Demonstrate effective budget control.

  • Previous experience of writing procedures.

  • Ability to deliver projects on time, within budget and to the quality required.

  • Ability to assess and implement new technical/admin innovations that will support improved performance and productivity.

  • Use of IT and other relevant software.

  • Ability to provide high quality, responsive, efficient customer service and deal with customers’ enquiries professionally and to a high standard or re-direct more complex issues Ability to build and maintain effective working relationships with staff, customers and external bodies

  • Clear, concise and articulate communication skills (both written and verbal)

  • Excellent organizational skills and the ability to prioritize and delegate effectively

  • Demonstrate and understand compliance with all health & Safety, Environment Legislation.

  • Identify problems and the solutions to them.

  • Ability to persuade, motivate, negotiate and influence.

  • Continually monitor and evaluate performance of self and others to maximise efficiency.

  • Self-motivated and able to demonstrate initiative with a flexible and reliable approach.

  • Positive and energetic approach towards work.

  • High level of oral and written communication skills.

  • Calm and focused under pressure. Full and Valid Driver’s License

  • Police Check or subject to


  • BTEC Level 3 Diploma in Construction and the Built Environment

  • At least 2 years proven experience in a supervisory/officer role


Contact for this job: Lisa Doyle

Method of application: CV

Application address: Unit 9 Trinity Enterprise Centre, Barrow in Furness, Cumbria, LA14 2PN

Email address to send applications to:

  • WCL LinkedIn
  • WCL Twitter

Phone number: 01229 824034