General Manager - Jersey

Job Type: Permanent

Location: Jersey

Salary: TBA

Hours of Work: Full Time

Start Date: ASAP

Position Summary:

Reporting to the Channel Islands Managing Director, the General Manager will provide inspirational leadership, control, and support the CI Managing Director with all business operations, people, and ventures. The General Manager will ensure that all business functions are aligned with strategic goals and objectives. This role requires a dynamic leader with strong business acumen, excellent communication skills, and a proven track record of achieving business success.

General Manager Objectives:

• Improve operational efficiency and productivity.

• Ensure compliance with industry regulations and safety standards.

• Drive strategic growth initiatives and market expansion.

• Enhance customer satisfaction and service quality.

• Foster a positive and productive work environment

General Manager Responsibilities:

• Formulate and execute strategic plans to achieve organisational goals and drive growth.

• Analyse market trends and identify opportunities for expansion and innovation.

• Ensure smooth and efficient day-to-day operations across a specific Island location

• Ensure assets are managed and maintained accordingly

• Support the CI MD with collating a budget to ensure business delivery and manage effectively to ensure a safe and secure infrastructure

• Manage and ensure compliance with industry standards for both network and asset

• Manage and report H & S Data, Incidents, PRE’s, Risks, Serious Near Misses

• Participate in the duty manager call out rota

• Change processes to enhance productivity and reduce costs.

• Ensure all operations comply with industry regulations and safety standards.

• Identify and mitigate risks to protect the company and its employees

• Inspire and lead teams to achieve high performance and productivity

• Oversee recruitment, training, and development of employees.

• Ensure high levels of customer satisfaction through quality service and support.

• Build and maintain relationships with key stakeholders, including customers, suppliers, and partners.

• Regularly assess and improve operational and financial performance.

• Establish performance metrics and track progress towards achieving them.

• Provide regular updates and reports to the MD & Senior Management Team on operational and financial performance.

• Increase Senior Management presence on the island and drive a positive profile for the brand

• Stay on top of Health and Safety issues, manage and report accordingly

• Full accountability for the Jersey remediation action tracker.

• Ensure compliance with IEG EO22 suite of documents and provide monthly reports as required

• Recognise and escalate any new corporate risk to the Managing Director

• Manage the existing Jersey risk register covering all workstreams

• Ensure compliance with Jersey street works

• Control over GSMR service cut offs

• Compliance with SCO

• Grow the IEG Brand in Jersey to increase customer reputation

• Promote Bio-LPG for our customers

• Compliance with LOLER and PUWER regulations

• Management and control of contractors, including driving their performance and value

• Compliance with asset management maintenance activities as scheduled through SHIRE

• Provide monthly data update on KPI’s to the Channel Islands MD

• Manage and report on Incidents, PRE’s, Risks, Serious Near Misses

• Support Channel Islands Managing Director on all hands, townhalls, breakfast clubs etc

• Ensure clear training and development plans are in place for those identified

• Support the CI MD to manage the P&L and drive savings where possible

• Work with HR on succession plan, objectives setting and performance management for the Jersey team

• Work with the CI MD to develop a vision for the Jersey / Channel Islands business and translate this vision into action

• Work with the CI MD to develop and communicate corporate goals and objectives within the business area

• Align business area tasks and objectives with corporate goals and objectives

• Establish clear targets and measures to track progress toward business area objectives

• Allocate business projects or roles for development purposes

• Deliver on tasks, promises and customer expectations

• Ensure customers have a good understanding of any risks; show up to-date knowledge of the market and economy

• Understand all the ways that can benefit and impact the customer experience

• Involve a diverse range of people (reflecting customer base), encourage different perspectives

• Balance thoroughness with pragmatism to create simple and effective policies, processes, and solutions

• Identify opportunities to improve or simplify the business and customer service, create plans to successfully introduce change

• Create a great place to work

Health and Safety:

All staff are expected to follow established health and safety procedures while working for the IEG Group of companies, and in accordance with policies developed by IEG. This means:

• Complying with and adhering to IEG’s accepted standards and procedures.

• Where appropriate, taking responsibility for workplace hazards/risks you identify and communicated to management.

• Undertaking regular reviews of workplace risks/hazards that are present in your work.

• When, and if, necessary, participate in the investigation of accidents/incidents according to IEG’s procedures.

• Undertaking appropriate and effective staff training when required or necessary.

• Promoting a healthy and safe workplace.

• Actively supporting health and safety initiatives.

• Comply with any rehabilitation plan designed with you for a return to work after an accident

Applying

Contact for this job: Lisa Geldart

Method of application: CV

Email address to send applications to: recruitment@wilcock.co.uk