Customer Operations Service Engineer
Job Type: Permanent
Location: Channel Islands (Isle of Man, Guernsey, Jersey)
Salary: £34k per annum
Benefits: Relocation package up to £2000 + 4% monthly bonus, Standby payment of 7.5% per month, BUPA, Company Pension, 20 days annual leave + bank holidays
Hours of Work: Full Time, 37.5 hours per week
Start Date: ASAP
To provide a safe, efficient and high-quality service to our gas customers and support the objectives of the Customer Operations Team.
Duties and Responsibilities:
Completing downstream domestic gas work safely in accordance with Gas Regulations, codes of practice, and other standards within the industry.
Complying with the requirements of Gas Industry Unsafe Situations Procedure.
Attending to public reported gas emergencies as a first responder in accordance with current industry and Company procedures.
Supporting the Network Operations and LPG Operations Teams in the location and repair of gas escapes and maintenance of downstream gas supply assets.
Completing gas work on gas meter installations from and including the emergency control valve to the gas installation pipework.
Completing gas work on appliances in accordance with manufacturer’s instructions including installation, servicing, fault finding and diagnostics.
Attending to customer enquiries and customer care visits
Assist in the completion of safety audits and inspections as required.
Work may be completed inside customer properties or outside as required.
Management of Staff and Resources:
Supervision and support of apprentices and trainees as required in the performance of the role.
Responsible for the control and correct use of van stocks, inventory items and consumable items.
Responsible for management of own time to ensure that all work requests are completed in accordance with the business and customer’s requirements.
Gas regulations, gas industry codes of practice, manufacturer instructions, Gas Industry Unsafe Situations Procedure.
Recording accurate details of gas work completed either on paper documentation or on electronic work records in accordance with current standards.
No budgetary responsibility but responsible for the cost effective use of time, van stocks and inventory.
Working as part of the Customer Operations team to provide the highest standard of customer service and care.
Completing duties and responsibilities inside customer properties.
Ensure customer property is suitably protected at all times whilst completing work.
Promote the business and products in a positive way at all times.
Represent the company in matters regarding the Customer Operations function including gas customers, landlords, property agents, Gas Safe inspectors, representatives of the
Health and Safety Inspectorate (or local equivalent), suppliers and members of the public.
Part of the team responsible for Customer Operations on the Islands.
Will need to:
Manage own working time.
Demonstrate competence and communication skills in the performance of the role.
The post holder will be expected to contribute to their annual performance review and interim performance reviews (this process is currently under review).
Health and Safety:
The post holder will be responsible for their own health and safety and the impact of their advice and actions on others and seeks guidance as appropriate.
They will be responsible for identifying any possible risks or near misses via the Hazard reporting procedure.
Any other duties:
The post holder shall perform such duties and observe and conform with such reasonable instructions as director by Senior Management/Directors.
The successful candidate will have the following:
Will have current ACS and be Gas Safe Registered
Demonstrate a good knowledge of installation, operation and maintenance of gas equipment. (commercial appliances desirable.
Effective communication skills with colleagues, public, contractors and consultants.
Have appropriate technical, operational and process knowledge relevant to natural Gas and LPG.
Be able to demonstrate and understand Technical/Engineering Standards and Codes of Practice applied within the gas industry.
Be able to demonstrate an understanding with health and Safety & Environmental legislation.
Possess the knowledge and skills to be capable of completing all job documentation.
Ability to execute monitoring and control
Proved ability for unique approach and decisions taking in urgent situations
High personal and professional ethics and integrity
Ability to see and reassess priorities whilst being resilient and able to work under pressure and to tight deadlines
Self-motivated and able to demonstrate initiative with a flexible and reliable approach
Must hold valid right to work/work permit
Full clean driving license
Able to work outside of normal working hours
Proven experience of emergency processes in the mains, LPG and/or Plant.
Contact for this job: Lisa Doyle
Method of application: CV
Email address to send applications to: email@example.com