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Customer Operations Engineer – Jersey

Job Type: Permanent

Location: Jersey

Salary: TBA

Relocation: Package tailored to individual needs

Hours of Work: Full Time

Start Date: ASAP

Job Description

An excellent opportunity has arisen for a Customer Operations Engineer to join our client’s friendly team in Jersey! You will provide a safe and extremely high-quality service to our gas customers. Can you demonstrate a good knowledge of installation, operation, and maintenance of gas equipment? Do you love problem solving and working to assist and support customers? Then we’d love to hear from you!

The daily duties are as follows:

  • Complete downstream domestic gas work safely in accordance with Gas Regulations, codes of practice, and other standards within the industry

  • Comply with the requirements of Gas Industry Unsafe Situations Procedure

  • Attend to public reported gas emergencies as a first responder in accordance with current industry and Company procedures

  • Support the Network Operations and LPG Operations Teams in the location and repair of gas escapes and maintenance of downstream gas supply asset

  • Complete gas work on gas meter installations from and including the emergency control valve to the gas installation pipework

  • Complete gas work on appliances in accordance with manufacturer’s instructions including installation, servicing, fault finding and diagnostics

  • Attend to customer enquiries and comfort visits

  • Assist in the completion of safety audits and inspections as required

  • Work may be completed inside customer properties or outside as required

  • Supervise and support apprentices and trainees as required in the performance of the role

  • Responsible for the control and correct use of van stocks, inventory items and consumable items

  • Responsible for management of own time to ensure that all work requests are completed in accordance with the business and customer’s requirements

  • Gas regulations, gas industry codes of practice, manufacturer instructions, Gas Industry Unsafe Situations Procedure

  • Record accurate details of gas work completed either on paper documentation or on electronic work records in accordance with current standards

  • Work as part of the Customer Operations team to provide the highest standard of customer service and care

  • Complete duties and responsibilities inside customer properties

  • Ensure customer property is suitably protected at all times whilst completing work

  • Promote the business and products in a positive way at all times

Minimum Requirements:

  • 5 years post apprenticeship experience in installation, operation, and maintenance of domestic gas equipment

  • ACS qualifications to include but not limited to; CCN1, CENWAT1, CPA1, CKR1, HTR1, MET1, CMDDA1, and CCLP1PD

  • Effective communication skills

  • Appropriate technical, operational and process knowledge relevant to Natural Gas and LPG

  • Demonstrate and understand Technical/Engineering standards and codes of practise applied within the gas industry

  • Demonstrate and understand Health and Safety

  • Problem solving skills

Desirable skillset:

  • ACS in non-domestic and/or commercial catering.

  • ESP1 – Emergency Service Provider


Contact for this job: Lisa Geldart

Method of application: CV

Email address to send applications to:


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